WWW.SPABROTHERS.COM will assist with the manufacturer’s warranty for any invoiced parts and accessories in the first 30 Calendar Days if we deem it a warranty issue and not a different issue that causes the part not to work properly. We will help you to facilitate the manufacturer’s warranty. We have no say on whether the warranty is approved or not (parts only) on new items. After 30 Days the warranty process will be between you and the Manufacturer.
All items returning for a warranty claim must be accompanied with an Approved RMA to avoid package rejection. The provided RMA # must be written large and clear on the outside of the packaging. Make sure the item(s) is packaged well, has a tracking number, and insured in case of loss or damage in shipping. Customer is responsible for shipping both ways for all warranty claims.
Circuit Board Purchase Agreement:
Manufacturer's Warranty DOES NOT cover burnt terminal blocks or connections, burnt traces or terminals for circuit board purchases. These are normally caused by field installation errors, loose connections and/or overcurrent draw from external electrical wiring and/or components. This warranty agreement applies to ALL orders made over the phone, online orders, and through purchase orders.
No Advance Replacement
There are absolutely No Advance Replacement. The requested item(s) must be returned for a warranty claim. If the returning item(s) stops the hot tub from working, completely drain the hot tub and plumbing to avoid damage from non-treated water and freezing temperatures.
For ALL Returns, contact Sales@Spabrothers.Com to request an RMA (Return Merchandise Authorization). Items returned without an RMA approval will be refused. Contact us for any information on returns for credit, exchange, and warranty claims.
Send your RMA goods to:
5925 Shady Creek Lane
Port Orange, FL 32128
Heaters, Heater Elements, Spa Packs, Controls, Circuit Boards, Electrical Parts, Spa Pumps, Pillows, Special Order Items. Any items that have touched spa water (installed pillows, jets, filters) as they are no longer considered ‘in new’ condition. Electronic components (circuit boards, spa side controllers, sensors, transformers, motors, contactors, blowers, heaters, ozonators, switches, lights, Pillows) as well as mechanical parts and pumps are not returnable. The manufacturer will not warranty these items since the part could be damaged from IMPROPER INSTALLATION, WATER DAMAGE OR ELECTRICAL DAMAGE DUE TO IMPROPER VOLTAGE OR WIRING. All pumps and electronic components are tested by the manufacturer to ensure that they are in proper working order prior to shipping.
PLEASE SEE NOTE BELOW ON PACKAGING YOUR RETURNS. All returns will be credited to your account. No cash refunds will be made. In the rare instance that we make a shipping error, we will gladly remedy the mistake at our expense.
Products that you ordered incorrectly will be subject to a 25% restocking charge. Under no circumstances will special order products be accepted for return unless there is a manufacturer defect. If this proves to be a problem for you, please discuss it with one of our sales professionals.
All advertised spa products are sold in BRAND NEW Condition. Any returns for credit must arrived at the factory in the same condition it was sent and accompanied with an Approved RMA. Returned items that appear to be used will be rejected and returned to the customer at the customer’s cost. Please read our TERMS AND SALES AGREEMENT for more information on returns for credit, returns for exchange, returns for warranty claims, damages, and missing parts.
- Email: Send us an email at email@example.com and we'll get back to you in 1 business day or less.
- Call: 386-677-2120
Hot Tub Spa Covers: Once the order is placed, it cannot be cancelled for any reason.
Our shipping systems are designed to deliver orders quickly and efficiently. Customer orders are sent to our warehouse frequently throughout the day for speedy fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been packed. If you would like to cancel or change your order, please call us right away: (386) 677-2120 Monday-Friday.
Shipping & Delivery Domestic Orders:
Due to an increase of packages being stolen, lost or delivered to the wrong address by shipper (UPS, FedEx or USPS 2-3 Priority Mail), we use our discretion with certain part orders containing motors, circuit boards, spa side controllers, special orders or other expensive parts will be shipped with Signature Required. If you do not want your order to be shipped with the signature required, you can request that in the comment box provided in the checkout procedure prior to completing your order. If we honor your request, you are agreeing that Spabrothers Inc. will not be financially responsible for any lost or stolen packages. The burden is 100% your responsibility.
Spabrothers Inc. uses UPS & United States Postal Service as our shippers of choice. As a customer you are offered shipping options in the checkout process. UPS will not ship to a United States Postal PO Box. UPS also requires a valid street address. All orders are shipped within 7-10 business days with most items shipping within 48 hours. Remember both shippers utilize holiday schedules which may slow expedited shipments. Be sure to check online with the shipper of choice to make sure your package will ship as you ordered. Any UPS orders or UPS Special Orders (Overnight, 2 Day or # Day orders) received on Friday after 2:00 pm, Saturday or Sunday will ship out on that Monday. UPS does not pick up packages on the weekends. They are Monday through Friday.
PER UPS POLICY:
IF YOU SHIP OVER NIGHT, 2 DAY AIR OR 3 DAY SELECT, THERE IS NO GUARANTEE OF A TIMELY DELIVERY DUE TO: An emergency or severe weather condition. Emergency situations can be anything from weather to pandemics. UPS WLL NOT REIMBURSE IN THAT CASE FOR A LATE DELIVERY.
Thoroughly inspect each shipment immediately upon arrival. If cartons or packages are received in short or damaged condition, notify the driver. Damaged freight or loss claims are the responsibility of the buyer. Report any incorrect or shorted shipments to our sales department within 7 days after receipt. We will not be responsible for replacement or loss after this time. You can track your package at www.ups.com or www.usps.com. Just enter your tracking number from your shipped e-mail receipt and track your package. Spabrother’s will ship your order within 7 to 10 business days. Most orders are shipped within 48 hours.
International Shipping Customers:
WWW.VITASPAPARTS.COM uses UPS. As a customer you are offered shipping options in the checkout process. Parts will be shipped when payment clears. International orders have a no return policy. All costs for a warranty are assumed by the customer. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier. Customs and import duties are paid by the customer on International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. When shipping outside the United States, additional charges may be applied by the shipping broker. The purchaser is the importer and all brokerage fees, duties, taxes, import fees and VATS are payable by the importer. We do not have the ability or the resources to compute these charges. All items are warranted only to customers in the USA (USA includes Hawaii and Alaska). Postal shipments outside of the U.S. can be attractive because of its price, however, shipments are Untraceable once they leave the United States. We are NOT responsible for these shipments once they leave our warehouse. USE US MAIL AT YOUR OWN RISK! Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Spabrothers Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
FLORIDA RESIDENTS WILL BE CHARGED THE CORRECT SALES TAX FOR THEIR COUNTY